Returns & Exchanges

Due to the perishable nature of our artisanal desserts, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your individual cakes immediately upon arrival to ensure they have maintained their quality and temperature during transit.

• 2.
  Document Issues

  If there is any damage or a discrepancy in your order, take clear photographs of the packaging and the product within 24 hours of delivery.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos of the affected items.

• 4.
  Resolution Process

  Our team will review your claim and issue a full refund or arrange for a complimentary replacement shipment to be sent out immediately.